CANCELLATION POLICIES:

 

ALL SERVICES: 

Cancellations made within 12 hours of the scheduled visit will be billed at the full amount.

 

Cancellations made within 24 hours will be billed at half the amount of the scheduled visit. 

 

Extended overnight and Multi-visit trips policy: There is a $60 non-refundable booking fee. 

-If you must cancel a trip, please keep in mind that the follow fees will apply if you cancel within these timeframes. 

 

Cancelling overnight or multi-visit extended trip fees: 

31+ days from trip start date-       $60 non-refundable deposit

16-30 days from trip start date-    50% of trip price

8-15 days from trip start date-      75% of trip price

0-7 days prior to trip start date-   100% of trip price

Holiday Rates:

 

-Holiday rates are billed at time and a half for the following:

 

New Year's Eve (Starts at 5pm) | New Year’s Day | MLK | President's Day | Easter | Memorial Day | 4th of July | Labor Day | Veterans Day | Thanksgiving Day |Christmas Eve (Starts at 5pm) | Christmas Day| 

 

Holiday priority is given to existing clients, please book in advance.

​© trailsandtailspetcare.com 

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